Zomato delivery agent in tears after company blocked his account days before sister's wedding

A heart-wrenching incident occurred in Delhi, where a Zomato delivery man was found in tears as he claimed that his account had been 'blocked' by the food delivery giant, just days before his sister's wedding. Soham Bhattacharya, an eyewitness and Zomato customer, encountered the distressed delivery man in GTB Nagar, who shared his story.

The delivery partner was visibly distraught and explained to Soham that his Zomato account had been blocked, plunging him into a financial crisis at a crucial time in his life.

This guy's sister's wedding is in few days & @zomato @zomatocare blocked his account! He was sobbing like anything near GTB Nagar, going to everyone and asking for some money. He told me he didn't eat anything saving it all for her wedding

Please make it viral if you can pic.twitter.com/sl8juEBsaJ

— Soham Bhattacharya ⚖️ 🇮🇳 (@Sohamllb) March 28, 2024

Zomato delivery man seeks financial assistance

Soham took to social media on March 28 and shared a photograph of the distressed Zomato delivery partner, along with a plea to his followers to spread the word. He recounted the emotional encounter, describing how the delivery man, on the verge of tears, approached strangers seeking financial assistance, having saved every penny for his sister's upcoming wedding.

The post quickly gained went viral and gained nearly 2 million views. It prompted a response from Zomato itself.

Zomato responds

Responding to Soham's post, the official X account of Zomato Care acknowledged the gravity of the situation, pledging to investigate the matter promptly.

We deeply value our delivery partners, and we understand the impact that actions like blocking an ID can have. Rest assured, we take such matters seriously. We assure you, we'll look into this. Our delivery partners are as important to us as our customers.

— Zomato Care (@zomatocare) March 28, 2024

Moved by the delivery partner's plight, Soham shared a QR code in the comments section, encouraging his followers to contribute and alleviate the man's financial burden. Social media users rallied behind the cause, offering monetary support and expressing solidarity with the delivery partner.