Swiggy got weekend plans as customer care's explanation for delay leaves netizens confused

Swiggy's customer care mentioned that due to the weekend peak hour, the restaurant was experiencing high demand, explaining the delay in delivery.

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A Reddit user recently shared a screenshot of a conversation with a Swiggy customer care executive regarding a food delivery delay. In the post, the user expressed disappointment by stating, “Swiggy quality is going down fast.”

The chat screenshot depicted a response from Swiggy's customer care, explaining that the delay was due to heavy demand during weekend peak hours. However, the user's witty reply added a humorous twist to the situation. Responding to the explanation, the user pointed out, “Dude, it is Tuesday.”

Adding further humor, the Reddit user commented on the customer care agent's perception of Tuesday at 5 PM as a weekend peak. “This agent thinks Tuesday 5 PM is the weekend peak. I need the kind of stuff these guys are smoking,” the user quipped, concluding the post.

Swiggy quality is going down fast
byu/soumil80 indelhi

Since the post was shared a few days ago, it has garnered over 600 upvotes and numerous comments, indicating widespread engagement and interest among Reddit users.

Commenting on the post, one Reddit user humorously remarked, “Wishing for the weekend on the second day of the week itself, well, I don't blame him.”

Another user shared a personal experience, recounting a long wait and delivery mishaps with Swiggy, highlighting ongoing issues faced by customers.

Similarly, a third user shared a negative experience with Swiggy, mentioning past incidents of incorrect orders, delivery delays, and customer service issues. The user also expressed a preference for Zomato's services over Swiggy's due to better experiences with the former.