In a surprising and unsettling incident in Hyderabad, Avinash, a Swiggy customer, allegedly found a bone in his plate of paneer biryani, which he ordered from a restaurant named Mehfil, a well-known Mughlai food franchise in the city. The customer, who had ordered the vegetarian dish from a well-known local restaurant, was shocked to discover the bone, which completely contradicted the vegetarian nature of his meal. Such incidents can be particularly alarming for vegetarians, who expect a certain standard and purity in their food.Immediate ReactionUpon discovering the bone, the customer promptly contacted the restaurant to report the issue. The staff responded with an apology and assured him that they would investigate the matter thoroughly. They emphasized that this was an isolated incident and committed to understanding how the bone ended up in a vegetarian dish to prevent future occurrences.Sharing his ordeal on X (formally known as Twitter), the customer wrote, “I have ordered a paneer biryani from Mehfil, Nizampet Kukatpally. I got a bone in it.” He also shared a photo of the meal he received and one can clearly spot a bone-like item in it.Mehfil biryani, KukatpallyBugs in chicken pieces @cfs_telanganaThis is the response from @Swiggy (Refund of 64rs for a bill of 318rs : Order id - 178009783111586)Please stop ordering from Mehfil kukatpally pic.twitter.com/o8UBaTCzk2— Sai Teja (@Karlmarx__07) June 23, 2024Restaurants ResponseThe management of the restaurant took the complaint very seriously. They initiated an internal review of their food preparation processes and quality control measures. The restaurant promised to implement stricter procedures to ensure that their vegetarian dishes remain uncontaminated.They stressed their commitment to maintaining high standards and preventing such mistakes from happening again.@Avinashtime Hi there, were very sorry to hear you received a non-veg item in your vegetarian order. Please share the order ID so we may to pull up the details and assist you better.^Vivek— Swiggy Cares (@SwiggyCares) June 24, 2024The issue has been resolved Im sharing this because there are quite a few members are suffering so that the food inspection can conduct the quality issue— AVINASH (@Avinashtime) June 24, 2024Customers ActionsFrustrated by the incident, the customer shared his experience on social media, which quickly garnered widespread attention. The post sparked a variety of reactions from the online community, with many expressing their shock and concern over the lapse in quality control. Some users shared similar experiences, while others called for more stringent food safety regulations.
