After a user on X posted a video showing a Swiggy Instamart delivery agent taking a pair of sneakers from outside a Gurugram apartment, Swiggy responded by saying, that the company anticipates more from their delivery associates. In response to his post, it mentioned him meet them on DM (direct message), so the brand provide better assistance.Swiggys drop and PICK up service. A delivery boy just took my friends shoes (@Nike) and they wont even share his contact. @Swiggy @SwiggyCares @SwiggyInstamart pic.twitter.com/NaGvrOiKcx— Rohit Arora (@_arorarohit_) April 11, 2024However, the user Rohit Arora stated in the comments section of the companys answer that he had complained to Swiggy Cares and that there had been no resolution thus far.Still waiting for their response. pic.twitter.com/AOjVAlEwyq— Rohit Arora (@_arorarohit_) April 11, 2024The Red-handed revelationThe event took place on April 9. Two days later, Arora claimed that his friend was the owner of the stolen pair in a CCTV clip that he posted on his Facebook. The delivery executive is seen in the video ascending the stairs and then ringing the apartments doorbell. He waits for someone to open the door. Eventually, a woman appears and accepts the package. The executive looks over his shoulder and checks his phone.CCTVs got the case in hand! After removing his head scarf, the agent surveys his surroundings before descending the stairs and cleaning his face. Shortly after, he comes back to retrieve the shoes and conceals them in the fabric before departing. As soon as the video became viral, people denounced the agents actions. A few even continued to compliment the CCTV cameras clarity.Rebuilding trustThe incident has undoubtedly shaken the trust of customers in Swiggys delivery services. However, the company is determined to regain the confidence of its clientele through transparency and accountability. In addition to taking disciplinary action against the erring agent, Swiggy has reached out to affected customers to offer apologies and restitution.
