Cockroaches were spotted by journalist Tarun Shukla during his journey with IndiGo Airlines. He shared a video on social media which got the attention of the airlines and they provided a response.IndiGo stated that they recognized a need for sanitization and ensured that action would be implemented. The company has conveyed that the entire fleet would be cleaned as soon as possible, along with disinfection procedures and extensive fumigation.The airlines voiced “Our staff promptly took the necessary action onboard. As a precautionary measure, we immediately cleaned the entire fleet and carried out fumigation and disinfection procedures. At IndiGo, we maintain the highest standards of cleanliness and hygiene to ensure a safe, hassle-free experience and regret any inconvenience caused to the passengers.”Video of cockroaches on board:Cockroaches and in the food area of a plane (anywhere for that matter) are just truly awful.One hopes @IndiGo6E takes a hard look at its fleet and checks how did this even happen given that it normally flies relatively new @Airbus A320s :✈️ pic.twitter.com/78K69PYj6w— Tarun Shukla (@shukla_tarun) February 22, 2024Shukla Shared IndiGos statement:IndiGo says :We are aware of the video that was circulated on social media showing an unclean corner in one of our aircraft.Our staff promptly took the necessary action onboard. As a precautionary measure, we immediately cleaned the entire fleet and carried out fumigation…— Tarun Shukla (@shukla_tarun) February 22, 2024The proactive and positive response from IndiGo Airlines is an example of good business practice. Being in the hospitality business they understand the need to provide the best customer service possible. By making efforts to ensure that passengers have a happy and comfortable flight, the airline is fulfilling corporate social responsibility. Understanding the need for improvement and providing better products or services is a requirement for any company.
