IndiGo recently gave four seats, separated by a considerable distance, to a family taking a trip with their small children. It was discovered that children between the ages of three and eight were assigned seats apart from their parents, who were also not assigned to the same row.I, my wife, & our 8 & 3 year old kids, traveling on @IndiGo6E on the same PNR, allotted 4 separate seats!! We 2 will manage,but not sure about those sitting next to the kids 😂Indigo is indeed unique. Dont think any other airline allots separate seats to 3 year olds@virsanghvi pic.twitter.com/G8JPlgYjY9— Akshay Baheti (@Dr_AkshayBaheti) March 31, 2024This is what happened! Father Akshay Baheti used the social media site X to tell people about his March 31 flight from Chennai to Mumbais incident. He received four separate boarding cards, each of which showed the location of four different passenger seats. That was all right, but what worried me was that the family did not have seats adjacent to each other.IndiGo reacts After the post went viral and generated a lot of talk on X, IndiGo answered and clarified the situation.Mr Baheti, we never wish to separate a family flying together by assigning separate row seats. However, as checked, you completed your check-in at the airport, wherein the seats were assigned based on availability. (1/2)— IndiGo (@IndiGo6E) March 31, 2024Mr Baheti, we never wish to separate a family flying together by assigning separate row seats. However, as checked, you completed your check-in at the airport, wherein the seats were assigned based on availability, the airline said while further recommending customers to pre-book their preferred seats online for a hassle-free travel.Hence, we always recommend our customers to pre-book their preferred seats online for a hassle-free travel. ~Mitul (2/2)— IndiGo (@IndiGo6E) March 31, 2024
