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In response to a user's feedback about having to pay for coriander leaves while ordering vegetables on Blinkit, Zomato's grocery delivery platform, the company has rolled out a new feature offering complimentary coriander leaves with vegetable purchases.
The initiative stemmed from a suggestion made by Ankit Sawant's mother, who noticed the absence of free coriander leaves, a customary inclusion in traditional marketplaces, during vegetable purchases on Blinkit. Sawant shared this experience on social media, prompting a swift response from Blinkit's CEO, Albinder Dhindsa.
It’s live! Everyone please thank Ankit’s mom 💛
— Albinder Dhindsa (@albinder) May 15, 2024
We will polish the feature in next couple of weeks. https://t.co/jYm2hGm67a pic.twitter.com/5uiyCmSER6
Acknowledging the user's feedback, Dhindsa took to social media, stating, "It’s live! Everyone, please thank Ankit’s mom. We will polish the feature in the next couple of weeks." This move has been well-received by numerous users, who expressed their appreciation for the company's responsiveness.
The conversation surrounding this update has garnered significant attention, accumulating over 1.2K views and more than 10,000 likes on social media platforms. While users welcomed the addition of free coriander leaves, some also suggested including complimentary green chillies ('hari mirch') with vegetable orders.
sending free dhaniya with veggies 🫡 pic.twitter.com/nXODt0XLB7
— Blinkit (@letsblinkit) May 16, 2024
Addressing these suggestions, users advocated for a more comprehensive offering, with one user commenting, "Dhaniya ke sath mirchi bhi dal dete (add chilli along with coriander)." Another user emphasised, "Hey! Dhaniya + Hari Mirch. Sirf dhaniya is not allowed. (Only coriander not allowed)."
This engagement highlights the importance of user feedback in driving enhancements and improvements in service offerings, with Blinkit's CEO committed to refining the feature based on ongoing user input.
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