Another disappointed passenger! Air India passenger posts about broken seat despite paying 1,000 extra

A passenger aboard an Air India flight from Delhi to Bengaluru encountered an unexpected issue upon boarding when they discovered a broken seat. The individual took to social media to share their experience, expressing surprise and disappointment at having paid an additional ₹1,000 for what turned out to be a faulty window seat. The incident gained traction after the passenger's tweet went viral, prompting Air India to issue an apology for the inconvenience caused.

In the tweet posted by @Kaijee04 on April 6, the passenger highlighted the situation, stating, "Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on April 4.

Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn't. Is this what I paid the flight fare for? Can't I atleast expect a proper seat after paying so much? @airindia @DGCAIndia @Ministry_CA pic.twitter.com/j2vxlcRbnt

— Name cannot be blank (@Kaijee04) April 6, 2024

They called the engineer to fix it, but he couldn't. Is this what I paid the flight fare for? Can't I at least expect a proper seat after paying so much?" The post also tagged the official handles of Air India, the Directorate General of Civil Aviation, and the Ministry of Civil Aviation, along with sharing images of the broken seat.

Upon receiving attention on social media, Air India responded to the tweet in the comments section, expressing regret over the disappointing experience and requesting the passenger send their booking details via direct message for further assistance. The airline's response aimed to address the passenger's concerns and resolve the issue promptly.

Various reactions surfaced in response to the passenger's tweet, with one individual inquiring about compensation and legal recourse: "Hi, did they offer an alternate seat or alternative flight or at least refund you the ticket cost plus some? I see you have a legit case for a full refund plus some extra in a consumer court." Others expressed sympathy and criticism regarding Air India's service quality, emphasizing the importance of addressing such issues transparently and effectively.