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An angry woman accused Air India of giving her mother's business class seat to another person on X. She advised that the airline "do better" and referred to the occurrence as "stupid." “Absolutely ridiculous behaviour and no regard for your customers! We will be complaining about this. Air India, do better!” she added.
. @airindia how dare you give my mom’s business class seat to someone else on a long haul flight from Delhi to Washington DC? First telling her the seat doesn’t recline, then saying the seat is for the crew and then she finds someone else sitting there as she is sent to economy?
— 𝙑𝙞𝙩𝙖𝙨𝙩𝙖 (@baavri) March 26, 2024
Absolutely ridiculous behavior and no regard for your customers! We will be complaining about this. @airindia, do better!!
— 𝙑𝙞𝙩𝙖𝙨𝙩𝙖 (@baavri) March 26, 2024
A few hours earlier, someone shared the first tweet. It has had over 3.9 lakh views since then. In addition, the post has received close to 5,100 likes. As they responded to the tweet, people left a variety of remarks.
Air India joined this conversation on X and added, "Dear Ma'am, please share your contact number via DM. Let us connect with you over the call."
Dear Ma'am, we sincerely regret the hassle. Please help us with the booking details via DM for us to check and assist you.
— Air India (@airindia) March 26, 2024
Later, Vitasta posted an update and added, "It's been six hours since I posted this tweet. I will talk to you once my mother lands and I have spoken to her. If she hasn't been given a business class seat/has had an uncomfortable journey in any way, we will discuss this further.".
In response, the airline tweeted, "Dear Ma'am, please be rest assured that we're investigating the matter on priority with our airport team. We'll connect with you soon.".
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