Windows stuck on blue screen? Here's how to fix it step-by-step

New Delhi: Many people using Windows computers around the world have been facing a Blue Screen of Death (BSOD) issue. Their computers are getting stuck and won't start properly. This caused trouble for many businesses like banks, airlines and stores. People are complaining on social media because their computers keep restarting and won't work. 

Let's find out what's causing the problem and how to fix it.

What caused the Windows problem? 

CrowdStrike, a cybersecurity company has pinpointed the source of the problem as a recent update gone wrong. In a support note released at 10:50 AM on Friday, they acknowledged receiving numerous reports of Blue Screen of Death (BSOD) errors on Windows devices across various sensor versions. 

Although they've since reversed the faulty update, the solution isn't resolving issues for already affected machines. To address this, CrowdStrike has provided a temporary fix: booting affected Windows devices in safe mode, locating the CrowdStrike folder and removing a specific system file to restore functionality.

Good morning. Stay in bed today. Early reports suggest Crowdstrike Falcon - a computer threat checker used by lots (and lots and lots) of businesses pushed out an update that might have broken a lot of computers. Airlines, businesses etc affected https://t.co/amhNIqe1Ss

— Chris Stokel-Walker (@stokel) July 19, 2024

How to fix the issue?

To fix the Windows PC issue, follow these steps: 

Step 1 - Start your Windows PC in Safe Mode or Recovery Mode

Step 2 - Open the CrowdStrike folder: C:\Windows\System32\drivers\CrowdStrike

Step 3 - Find the file starting with "C-00000291" (it will end with *.sys) and delete it

Step 4 - Restart your PC normally

Notably, Microsoft faces a range of service outages, including Windows, Azure Cloud, Teams, and Microsoft 365 apps, with efforts underway to resolve the issues.