WhatsApp recently announced that it had banned over 7.9 million accounts in India during March 2024. Out of these, 1,430,000 accounts were proactively banned, even before receiving any user reports. This data was shared in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The platform also received 12,782 grievance requests during this period, with the majority being appeals related to account bans.Government oversight and complianceDuring March, WhatsApp received five reports from the Grievance Appellate Committee (GAC), established by the Government of India to address citizens concerns on social media platforms. The platform stated that it complied with all five reports issued by the GAC, highlighting its commitment to working within regulatory frameworks.Abuse detection measuresWhatsApp outlined its abuse detection process, which operates at three key stages: during account registration, messaging activity, and in response to user feedback such as reports and blocks. A team of analysts evaluates these reports to take necessary actions. Additionally, WhatsApp emphasized its focus on prevention, deploying tools and resources to deter harmful behavior before it occurs.Prevention over detectionThe platform reiterated its belief in preventing harmful activity proactively rather than solely relying on detection after harm has taken place. This approach aligns with its commitment to maintaining a safe and secure environment for users while adhering to regulatory guidelines.
