A Delhi man, Aviral Sangal, has expressed frustration after Fintech company CRED cancelled his jackpot win worth Rs 3.25 lakh, citing a bug in their system. Sangal had participated in CREDs Friday jackpot and was elated to win a MacBook, iPad, AirPods Max, and a TUMI bag. However, his excitement quickly faded when CRED informed him that his win had been invalidated due to a technical issue.Sangal took to social media to share his dismay, tagging CRED founder Kunal Shah in a post on X (formerly Twitter). Even though I usually dont fall for @CRED_club jackpots, yesterday I played the Friday jackpot with no expectation. But I scored the JACKPOT, and it wasnt a small one, he wrote, expressing his initial excitement.Even though I usually do not fall for the @CRED_club jackpots, but yesterday I just played the friday jackpot without having any hope of getting anything meaningful. But I scored the JACKPOT and it wasnt a small one. It included a Macbook, Ipad, Airpods Max and a TUMI bag worth… pic.twitter.com/16SwhchMYm— Aviral Sangal (@sangalaviral) September 7, 2024He filled out the required forms, including his PAN details for TDS processing, when CRED contacted him shortly after. The CRED team explained that the jackpot had been cancelled due to a system glitch, offering to return the coins he used to play, along with Rs 1,000 as a goodwill gesture.Sangal, dissatisfied with the response, updated his post saying that CRED had shamelessly called again with the same compensation offer, which he declined. He demanded that the company publicly acknowledge the error and award the prizes to all affected users.Update: Shamelessly CRED called me again to give me the same offer of refunding the points and 1k cashback which I have declined again! @CRED_support #ccgeeks— Aviral Sangal (@sangalaviral) September 7, 2024In a string of tweets, Sangal revealed that the issue was broader than initially thought. CRED had informed him that there were 200 users who won the Jackpot due to the bug. Instead of fixing the problem and honouring the wins, CRED chose to cancel the jackpot altogether.Sangal has urged CRED to resolve the issue publicly, warning that he may pursue legal action if necessary. As of now, CRED has not issued an official statement on the matter.
