You will be missed: Vistara's final departure marks its merger with Air India

The full-service airline Vistara is set to operate its final flights this Monday as it merges into the Air India Group. This merger will make Air India the only full-service carrier in Indian skies, marking a significant consolidation in the country’s aviation sector.

Vistara, a joint venture between the Tata Group and Singapore Airlines, will see Singapore Airlines retain a 25.1 percent stake in the merged entity. During the initial phase of this transition, over 115,000 travellers holding Vistara tickets will be flying under the Air India brand. However, the group has assured customers that the hallmark “Vistara experience” will remain intact, even as flight codes are adjusted to Air India’s numbering, with designations now starting with "2" (e.g., AI 2955 for the former UK 955).

#ImportantUpdate

As Club Vistara joins wings with Air India Flying Returns to become Maharaja Club, access to your account including new sign-ups, will be temporarily unavailable from 0600 hrs IST on November 11, 2024 till 0200 hrs IST on November 12, 2024.

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— Air India (@airindia) November 10, 2024

Service continuity amid transition

To ensure a smooth experience, Vistara stated that its distinctive products and service offerings would continue uninterrupted. Transition support kiosks are being established at major airports to assist passengers, and at international terminals, clear signage will guide travellers to the appropriate Air India check-in counters. Calls to the Vistara contact center will also be redirected to Air India agents, ensuring continuity in customer support. Additionally, members of Vistara's loyalty program will be seamlessly integrated into Air India’s loyalty scheme.

The legacy of Vistara in Indian aviation

Launched in partnership with the Tatas following the UPA government’s 2012 decision to allow up to 49% foreign investment in domestic airlines, Vistara was the last full-service airline to enter Indian airspace in the past decade. With this merger, Vistara concluded its independent operations, leaving loyal customers reminiscing on social media and sharing their experiences as they bid farewell.