New Delhi: Indira Gandhi International Airport (IGI) in Delhi experienced a sudden power failure that brought all operations to a halt on Monday. The unexpected outage caused major disruptions for both domestic and international flights. The power cut lasted for about ten minutes but had a ripple effect, creating chaos throughout the airport.The outage affected all systems at the airport, from check-in counters to baggage handling and security checks. Passengers were left in limbo, unable to proceed with their travel plans. The situation was particularly challenging for those on tight schedules and for those needing special assistance, such as senior citizens and families traveling with young children.Watch the video:T3 terminal of delhi airport chocked due to power failure! No counter , No digi yatra , nothing worked for good 10-15 mins . Now all is well #delhiairport #powerfailure #powercrisis #aviation #indianaviation pic.twitter.com/s5f2dt4jrx— Priyanka kandpal/प्रियंका काण्डपाल (@pri_kandpal) June 17, 2024Voices of frustrationSocial media quickly filled with passengers complaints. Advocate Sanyog Vyas expressed his frustration on Twitter, highlighting the lack of assistance for vulnerable travelers. He tweeted, If you cant help senior citizens traveling with a child, claiming to be the best airport is pointless. I feel helpless with no assistance. Shame on your operations and team. Your helpline is useless. Just shut it down.The airports official Twitter account responded to his concerns, asking for more details to address the issue: Dear Sanyog, we dont want you to have this experience. Please send us more details about your concern, along with your contact number and flight information, via direct message so we can look into it.Hi Sanyog! We are sorry for the experience and would like to inform you that the DEL-JAI will be operated by Air India, you can reach out to our staff for further assistance.— Air India Express (@AirIndiaX) June 17, 2024Terminal T3 in disarrayAnother passenger, Sidharth Malik, shared his distress, describing the situation at Terminal 3 (T3) as chaotic. The airport authorities responded, Dear Sidharth, we dont want our flyers to have such an experience. Weve noted your feedback and shared it with the concerned team to address it.Dear Siddharth,We certainly do not wish to provide such an experience to our flyers. Weve duly noted your feedback and have shared the same with the concerned team to look into it.— Delhi Airport (@DelhiAirport) June 17, 2024Airports response and future stepsThe airport authorities acknowledged the issues and assured passengers that steps were being taken to prevent such incidents in the future. They emphasized their commitment to improving the overall passenger experience and addressing the immediate concerns raised during the outage.
