Self-service technology is indeed revolutionizing the airport experience, making travel smoother and more efficient. Indian airports and authorities take off with the new technology to streamline process and with reduced human interaction.According to the updates, passengers can now use Artificial Intelligence (AI) bot to make their travel experience easy with self-service kiosks for boarding passes and baggage tags. According to the statement by the Delhi Airport, almost 25% of passengers are utilizing the services, helping significantly speed up the process of check-in. With the technology, the workload of Indigo Airlines has already reduced by 75%.Use of AI technologyWith self-service kiosks and automated systems, travellers can check in, print boarding passes, and even tag their luggage without having to wait in long lines. This shift helps streamline the entire process, reducing congestion and speeding up airport operations.Additionally, biometric technology, like facial recognition, is increasingly being used to speed up security checks and boarding procedures. Overall, these advancements are designed to enhance convenience and minimize wait times, allowing passengers to move through airports more swiftly and with less stress.With the technology, passengers can easily talk to an artificial intelligence bot system that will complete the entire process in slightly over a minute. The bot is capable of multiple services including booking tickets seat selection and performing web-check ins.Meanwhile, the Fast-Track Immigration-Trusted Traveller Programme ensures a quick immigration process for pre-verified Indian nationals.
