As India's luxury car market grows, consumers and industry experts agree that brands must improve customer relations to sustain loyalty. (X/echizencrypto)
New Delhi: Raymond Chairman Gautam Singhania expressed disappointment over Lamborghini's handling of customer service after his Lamborghini Revuelto faced technical issues during a test drive. Taking to LinkedIn, Singhania highlighted the unresponsiveness of Lamborghini India head Sharad Agarwal and Asia head Francesco Scardaoni, stating, “I’m shocked at the arrogance of India head Sharad Agarwal and Asia head Francesco Scardaoni. Not one has reached out to even check what the customer issues are.”
Singhania, a known enthusiast with an extensive luxury car collection, shared that problems with the Lamborghini Revuelto began within just 15 days of delivery. The issues came to light when, on October 3, Singhania took the car for a test drive in Mumbai and ended up stranded due to an electrical failure. He posted on X (formerly Twitter) about the experience, noting, “This is the third one I’ve heard of experiencing issues within 15 days of delivery.” He raised concerns over the car's reliability and questioned Lamborghini’s customer support.
The post sparked reactions from several social media users who were surprised by Lamborghini’s apparent lack of concern for its customers. Sanjeev Mulchandani, executive vice president at Associated Broadcasting Co Pvt Ltd, commented, “It’s disheartening to see such behavior from a luxury brand that should prioritize its customers, especially when India stands as a vital, growing market.” Real estate business coach Girish Chhalwani echoed similar sentiments, suggesting that a proactive approach could improve customer relations.
As India's luxury car market grows, consumers and industry experts agree that brands must improve customer relations to sustain loyalty. Lamborghini has yet to issue a response addressing the concerns raised by Singhania.
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