IndiGo passenger gets damaged luggage; airline expresses regret

Passenger Shrankhla Srivastava recently took to social media platform X to express her disappointment with IndiGo regarding the treatment of her luggage during a recent flight. Srivastava shared a photo of her blue bag, visibly cracked, highlighting what appeared to be rough handling by the airline.

The image of the damaged luggage sparked discussions online, shedding light on the recurring issue of mishandled baggage by IndiGo. In her caption accompanying the photo, Srivastava sarcastically thanked IndiGo for the supposed "care" given to her luggage.

Dear @IndiGo6E ,
Thank you for taking care of my luggage :) pic.twitter.com/LdgSHjWA1J

— Shrankhla Srivastava (@shrankhla3) March 23, 2024

In response to Srivastava's complaint, IndiGo swiftly expressed regret for the inconvenience caused. The airline assured Srivastava that they would "connect" with her, indicating their intent to address her grievance and potentially offer compensation or a resolution. IndiGo's official response stated, "Hi, we sincerely regret the inconvenience caused. We request you please allow us some time to check. We’ll connect with you."

Hi, we sincerely regret the inconvenience caused. We request you please allow us some time to check. We'll connect with you. ~Mousmi

— IndiGo (@IndiGo6E) March 23, 2024

This incident contributes to the ongoing stream of customer complaints directed at IndiGo. The airline has faced scrutiny on social media platforms in recent times due to various unpleasant experiences reported by passengers. These complaints range from instances of finding cockroaches on flights to encountering seats without cushions, highlighting a range of issues concerning customers.