New Delhi: On September 1, a passenger at Mumbai Airport engaged in inappropriate behavior towards a staff member of Air India Express Ground Operations partner. The incident, which quickly escalated, was handled efficiently by the on-duty manager. Following protocol, the manager immediately alerted the Central Industrial Security Force (CISF), ensuring a prompt response.CISF intervented in the situationFollowing the report, The CISF personnel swiftly intervened, and the passenger was subsequently handed over to the local police, adhering to the established Standard Operating Procedures (SOPs) for such situations. The Air India Express spokesperson confirmed that the situation was managed according to the airlines protocols, emphasizing their commitment to maintaining a safe and respectful environment for both passengers and staff.On 1st September, a passenger at Mumbai airport misbehaved with a staff member of our Ground Operations partner. The Duty Manager promptly notified CISF, and the passenger was handed over to the police in accordance with Standard Operating Procedures: Air India Express… pic.twitter.com/9E9SvCty5F— ANI (@ANI) September 4, 2024Need for professional conductThis incident highlights the importance of professional conduct in public spaces, particularly in high-traffic areas like airports, where maintaining order and safety is paramount. Air India Express and its partners continue to prioritize the well-being of their staff and passengers, ensuring that any breach of conduct is dealt with swiftly and appropriately.
