Gurugram customer sues Zomato for delivering 'fresh food' from Lucknow in just 30 mins

A customer of Indian food delivery giant Zomato was left shocked after he got a 'fresh and hot' meal delivered at him within 30 minutes, all the way from a city located 500km away. 

What exactly happened?

24-year-old Sourav Mall, a Zomato customer from Gurugram, said he ordered the food from Lucknow, a city in India's Uttar Pradesh state, using the company's famous 'legends' policy. He was shocked after the company actually delivered the food within 30 minutes, raising suspicion about its authenticity. 

Legal action against Zomato

Sourav Mall has now approached a local court in Delhi, demanding a ban on Zomato's 'Legends' policy as it allegedly involves fake claims and promises. The court has also issued a summon to Zomato in the case. 

Zomato's claims

As per Sourav, Zomato's food packaging proudly displayed messages such as "freshly prepared", "travels using mobile refrigeration technology", "not frozen", and "no preservatives added", the claims that he and his advocates have challenged. 

Why it matters? 

Zomato's 'Legends' service has been a unique selling proposition for the company, attracting customers with the promise of delivering food from iconic restaurants nationwide. However, this incident raises serious questions about the integrity of the service. If Mall's claims are substantiated, it could impact Zomato's reputation and customer trust. Furthermore, it could lead to potential legal implications for the company, affecting its operations and financial stability.