A customer of Indian food delivery giant Zomato was left shocked after he got a fresh and hot meal delivered at him within 30 minutes, all the way from a city located 500km away. What exactly happened24-year-old Sourav Mall, a Zomato customer from Gurugram, said he ordered the food from Lucknow, a city in Indias Uttar Pradesh state, using the companys famous legends policy. He was shocked after the company actually delivered the food within 30 minutes, raising suspicion about its authenticity. Legal action against ZomatoSourav Mall has now approached a local court in Delhi, demanding a ban on Zomatos Legends policy as it allegedly involves fake claims and promises. The court has also issued a summon to Zomato in the case. Zomatos claimsAs per Sourav, Zomatos food packaging proudly displayed messages such as freshly prepared, travels using mobile refrigeration technology, not frozen, and no preservatives added, the claims that he and his advocates have challenged. Why it matters Zomatos Legends service has been a unique selling proposition for the company, attracting customers with the promise of delivering food from iconic restaurants nationwide. However, this incident raises serious questions about the integrity of the service. If Malls claims are substantiated, it could impact Zomatos reputation and customer trust. Furthermore, it could lead to potential legal implications for the company, affecting its operations and financial stability.
